Ok, I'm usually not so impatient, but I've been having huge beefs with customer service in some stores, that I had to take it out on one of them. Bob's Furniture was the lucky winner.
I ordered a sectional through their website. Received a call from a Wayne Dilton (name changed), explaining that the items I had requested, were out of stock. According to "Wayne", these would be available within one week (plus 2-3 days to arrange for delivery).
At this point, I'm thinking, wow, pretty nice! Not only is it not going to take long to get the sectional (two separate pieces), but someone from one of the stores is calling me to let me know. Unheard of these days!
And then the phone calls start...I don't get the automatic call, letting me know that the delivery can now be scheduled, so I call back. Chaise is available, but sleeper-sofa part is still on backorder. Please call back the following week. And so started the chase...Nobody knows when the sectional will arrive to their warehouse, no, they do not have the contact information for the manufacturer, call back again...it will be here before Thanksgiving, next week, definitely...not here yet? It's here, but waiting to get the "Ok" from the warehouse... Call next week...
There's a "Ask Bob" section on the website, so I composed a lengthy email to "Bob", asking why no one had any idea when my furniture was getting delivered, that I've been waiting over 5 weeks for it, learned for the first time this past week that the sleeper-sofa was a "special order", even though their website made no mention of it (that, and the fact that it was not listed as an out-of-stock item), also included a comment to "Wayne Dilton", giving him a special thanks for misrepresenting the truth (well, lying) by telling me I would have the furniture by
mid-November, when he knew that would never happen.
Eh, I think I might have been PMSing. Not that it's an excuse, but I really don't like being pushed around, or have barely any control over the situation. I did think that since I'm being very bitchy, that they might take a little revenge on the order, so I felt the need to add a disclaimer/threat: "The furniture does not get to my house BEFORE December 24th, in perfect condition, nothing missing, you can very well expect me to provide a vivid account of my experience to anyone who’ll listen. Had I known this sale would be credited to the Totowa NJ office, which has had bad consumer reviews, I would never have placed my order online."
In retrospect, I think I might have been a bit too harsh, but I really wanted the furniture in before mom comes to visit. Couldn't they have just told me it was a special item that would take an extra 4 weeks to get? So I could either select something else that was readily available or agree to wait? All in all, I think I did learn another good lesson...Contact the store to make sure the item is in stock!
Today, it arrived! All in one piece! (2, technically). Was the wait worth it? Yes! It's pretty sweet looking, and comfy. Kitties are really happy with their new beauty-sleep areas! If my ass cheeks may say so, they are quite ecstatic as well.
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